Third Quarter 2009 Customer Satisfaction Survey Results

Users of office technology products in high volume corporate printing environments demand great support and a fast response. Business Electronics delivers like no other service dealership in the market! You know how good our service is because only Business Electronics surveys every one of our customers’ key operators after every service visit and publishes the results.

Here are the responses for the quarter, we had a 29.8% response rate:
July – September 2009

1. Recent service visit completed to their satisfaction? – 100.0% “Yes”

2. Technician arrived in a timely fashion? – 100.0% “Yes”

3. How well did the technician represent our company? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.95

4. How is our overall service department performance? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.89