Archive for the ‘Latest News’ Category

Customer Appreciation Event

On Thursday, March 29th our customers are invited to a special Behind-the-Scenes event at the Barber Motorsports Park prior to the public opening of the Honda Indy Grand Prix race weekend.  From 4pm to 6pm.  Tour the park, talk to the driving teams as they practice and prepare for the big weekend, meet driver Max Angellini, enjoy complimentary beer and refreshments, win a doorprize or win in the drawing for a special gift from our co-sponsor, Toshiba.  A special sneak peek before the big weekend.  To reserve your space email rmccreight@businesselectronics.com  Hurry as space is limited.

February 2012 Response Time for All Service Calls

Jim Smith, Service Manager, has announced our service response time forNovember 2011 as averaging just under one hour for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

2011 Customer Satisfaction Survey Results

Users of office technology products in high volume corporate printing environments demand great support and a fast response. Business Electronics delivers like no other service dealership in the market! You know how good our service is because only Business Electronics surveys every one of our customers’ key operators after every service visit and publishes the results.

Here are the responses for the full year:

January – December 2011

1. Recent service visit completed to their satisfaction? – 100.0% “Yes”

2. Technician arrived in a timely fashion? – 100.0% “Yes”

3. How well did the technician represent our company? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.90

4. How is our overall service department performance? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.89

Selected Comments:

Always the best service ever and always helpful.

You guys are great!

Excellent service & response time.

Great service as always!

Always timely and completed on time.

So far everything is top of the line!

Thanks for coming out so fast!

 

January 2012 Response Time for All Service Calls

Jim Smith, Service Manager, has announced our service response time for January 2012 as averaging just under one hour for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

December 2011 Response Time for All Service Calls

Jim Smith, Service Manager, has announced our service response time for December 2011 as averaging just under one hour for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

November 2011 Response Times for All Service Calls

Jim Smith, Service Manager, has announced our service response time forNovember 2011 as averaging just 54 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

Third Quarter Customer Satisfaction Survey Results

Users of office technology products in high volume corporate printing environments demand great support and a fast response. Business Electronics delivers like no other service dealership in the market!  But don’t take our word on it, see the results of our survey! 

Here are the responses for the quarter, we had a 14.4% response rate:

July – September 2011

1. Recent service visit completed to their satisfaction? – 100.0% “Yes”

2. Technician arrived in a timely fashion? – 100.0% “Yes”

3. How well did the technician represent our company? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.90

4. How is our overall service department performance? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.90

October 2011 Response Time for All Service Calls

Jim Smith, Service Manager, has announced our service response time for October 2011 as averaging just under 48 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

September 2011 Response Time for All Service Calls

Jim Smith, Service Manager, has announced our service response time for September 2011 as averaging just under one hour for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

August 2011 Response Time for All Service Calls

Jim Smith, Service Manager, has announced our service response time for August 2011 as averaging just under 58 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.