Business Electronics http://businesselectronics.com Thu, 15 Mar 2012 23:02:45 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Customer Appreciation Event http://businesselectronics.com/posts/customer-appreciation-event http://businesselectronics.com/posts/customer-appreciation-event#comments Thu, 15 Mar 2012 23:00:42 +0000 tchapman http://businesselectronics.com/?p=769 On Thursday, March 29th our customers are invited to a special Behind-the-Scenes event at the Barber Motorsports Park prior to the public opening of the Honda Indy Grand Prix race weekend.  From 4pm to 6pm.  Tour the park, talk to the driving teams as they practice and prepare for the big weekend, meet driver Max Angellini, enjoy complimentary beer and refreshments, win a doorprize or win in the drawing for a special gift from our co-sponsor, Toshiba.  A special sneak peek before the big weekend.  To reserve your space email rmccreight@businesselectronics.com  Hurry as space is limited.

]]> http://businesselectronics.com/posts/customer-appreciation-event/feed 0 Regional Planning Commission Makes Plans To Grow http://businesselectronics.com/posts/regional-planning-commission-makes-plans-to-grow http://businesselectronics.com/posts/regional-planning-commission-makes-plans-to-grow#comments Fri, 09 Mar 2012 14:52:48 +0000 tchapman http://businesselectronics.com/?p=728 The Regional Planning  Commission of Greater Birmingham recently selected Business Electronics Corp as a new vendor for their new Lanier LD645 Color System.  This will produce great looking documents and improve communication with their constituents.  

The Regional Planning Commission of Greater Birmingham (RPCGB) provides planning services, economic development services and multiple initiatives for six counties and 84 communities throughout central Alabama. Annual dues provided by the member governments of these counties and communities make it possible for the RPCGB to provide valuable resources. These services and initiatives are innovative and far-reaching.

The Commission works through a consultation process with local governments, citizens, non-profits and the private sector in Blount, Chilton, Jefferson, St. Clair, Shelby and Walker counties. It is through this process that opportunities and cost effective solutions are identified to assure physical and economic growth for everyone.

Clear communication and illustration of plans is essential to their mission and Business Electronics is fortunate to be a part of bringing those to life through high-quality document production equipment.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

]]> http://businesselectronics.com/posts/regional-planning-commission-makes-plans-to-grow/feed 0 February 2012 Response Time for All Service Calls http://businesselectronics.com/posts/february-2012-response-time-for-all-service-calls http://businesselectronics.com/posts/february-2012-response-time-for-all-service-calls#comments Thu, 08 Mar 2012 20:22:41 +0000 tchapman http://businesselectronics.com/?p=726

Jim Smith, Service Manager, has announced our service response time forNovember 2011 as averaging just under one hour for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

]]> http://businesselectronics.com/posts/february-2012-response-time-for-all-service-calls/feed 0 2011 Customer Satisfaction Survey Results http://businesselectronics.com/posts/2011-customer-satisfaction-survey-results http://businesselectronics.com/posts/2011-customer-satisfaction-survey-results#comments Thu, 08 Mar 2012 20:21:31 +0000 tchapman http://businesselectronics.com/?p=724

Users of office technology products in high volume corporate printing environments demand great support and a fast response. Business Electronics delivers like no other service dealership in the market! You know how good our service is because only Business Electronics surveys every one of our customers’ key operators after every service visit and publishes the results.

Here are the responses for the full year:

January – December 2011

1. Recent service visit completed to their satisfaction? – 100.0% “Yes”

2. Technician arrived in a timely fashion? – 100.0% “Yes”

3. How well did the technician represent our company? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.90

4. How is our overall service department performance? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.89

Selected Comments:

Always the best service ever and always helpful.

You guys are great!

Excellent service & response time.

Great service as always!

Always timely and completed on time.

So far everything is top of the line!

Thanks for coming out so fast!

 

]]> http://businesselectronics.com/posts/2011-customer-satisfaction-survey-results/feed 0 January 2012 Response Time for All Service Calls http://businesselectronics.com/posts/january-2012-response-time-for-all-service-calls http://businesselectronics.com/posts/january-2012-response-time-for-all-service-calls#comments Thu, 08 Mar 2012 20:13:35 +0000 tchapman http://businesselectronics.com/?p=722

Jim Smith, Service Manager, has announced our service response time for January 2012 as averaging just under one hour for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

]]> http://businesselectronics.com/posts/january-2012-response-time-for-all-service-calls/feed 0 December 2011 Response Time for All Service Calls http://businesselectronics.com/posts/december-2011-response-time-for-all-service-calls http://businesselectronics.com/posts/december-2011-response-time-for-all-service-calls#comments Thu, 08 Mar 2012 20:12:04 +0000 tchapman http://businesselectronics.com/?p=720

Jim Smith, Service Manager, has announced our service response time for December 2011 as averaging just under one hour for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

]]> http://businesselectronics.com/posts/december-2011-response-time-for-all-service-calls/feed 0 November 2011 Response Times for All Service Calls http://businesselectronics.com/posts/november-2011-response-times-for-all-service-calls http://businesselectronics.com/posts/november-2011-response-times-for-all-service-calls#comments Thu, 08 Dec 2011 20:38:37 +0000 tchapman http://businesselectronics.com/?p=646

Jim Smith, Service Manager, has announced our service response time forNovember 2011 as averaging just 54 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

]]> http://businesselectronics.com/posts/november-2011-response-times-for-all-service-calls/feed 0 Third Quarter Customer Satisfaction Survey Results http://businesselectronics.com/posts/third-quarter-customer-satisfaction-survey-results http://businesselectronics.com/posts/third-quarter-customer-satisfaction-survey-results#comments Fri, 11 Nov 2011 20:45:02 +0000 tchapman http://businesselectronics.com/?p=638

Users of office technology products in high volume corporate printing environments demand great support and a fast response. Business Electronics delivers like no other service dealership in the market!  But don’t take our word on it, see the results of our survey! 

Here are the responses for the quarter, we had a 14.4% response rate:

July – September 2011

1. Recent service visit completed to their satisfaction? – 100.0% “Yes”

2. Technician arrived in a timely fashion? – 100.0% “Yes”

3. How well did the technician represent our company? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.90

4. How is our overall service department performance? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.90

]]> http://businesselectronics.com/posts/third-quarter-customer-satisfaction-survey-results/feed 0 October 2011 Response Time for All Service Calls http://businesselectronics.com/posts/october-2011-response-time-for-all-service-calls http://businesselectronics.com/posts/october-2011-response-time-for-all-service-calls#comments Fri, 11 Nov 2011 20:40:56 +0000 tchapman http://businesselectronics.com/?p=633

Jim Smith, Service Manager, has announced our service response time for October 2011 as averaging just under 48 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

]]> http://businesselectronics.com/posts/october-2011-response-time-for-all-service-calls/feed 0 September 2011 Response Time for All Service Calls http://businesselectronics.com/posts/september-2011-response-time-for-all-service-calls http://businesselectronics.com/posts/september-2011-response-time-for-all-service-calls#comments Fri, 11 Nov 2011 20:39:15 +0000 tchapman http://businesselectronics.com/?p=631

Jim Smith, Service Manager, has announced our service response time for September 2011 as averaging just under one hour for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

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