Business Electronics

May 2010 Response Time for All Service Calls

admin@swg — Sun, 11 Jul 2010 23:40:57 +0000

Jim Smith, Service Manager, has announced our service response time for May 2010 as averaging slightly over 51 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

April 2010 Response Times for All Service Calls

admin@swg — Sun, 11 Jul 2010 23:40:34 +0000

Jim Smith, Service Manager, has announced our service response time for April 2010 as averaging slightly over 45 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Toshiba Wins Business Technology Association Awards

admin@swg — Sun, 11 Jul 2010 23:39:39 +0000

Toshiba has received acclaim from the industry trade association that represents office technology dealers across the US. In March 2010 the Business Technology Association announced Toshiba as its top award winner for “Superior Performance” and called the company “the Channel’s Choice”. This is the organization’s top recognition for a manufacturer of technology products. Other recognitions for Toshiba included Awards of Excellence for “Corporate Support”, “Distribution” and “Inventory”. All in all a great recognition of the Toshiba organization.

Business Electronics is proud to be a member of BTA and a dealer for Toshiba products. “Representing Toshiba has been a tremendous partnership”, said Terry Chapman, President of Business Electronics, who continued, “We could not be more pleased with this news as it certainly reflects the hard work of Toshiba’s office technology experts. These awards are well-deserved.”

March 2010 Response Time for All Service Calls

admin@swg — Sun, 11 Jul 2010 23:37:02 +0000

Jim Smith, Service Manager, has announced our service response time for March 2010 as averaging 1.02 hours or just over 61 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

February 2010 Response Time for All Service Calls

admin@swg — Sun, 11 Jul 2010 23:36:38 +0000

Jim Smith, Service Manager, has announced our service response time for February 2010 as averaging 0.75 hours or 45 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Ultimate Printing Technology for Wide Format Market Inroduced for 2010

admin@swg — Sun, 11 Jul 2010 23:36:11 +0000

Business Electronics is proud to have been selected as a source for the Birmingham community to access the latest in wide format printing technology. This addition to our wide format products creates a rich and seamless set of options for our customers.

For more than a decade, Epson has set the standard by which all other photographic printing technologies are judged. So, when their engineers decided to build the ultimate printing technology for Engineering Scientific and Display Signage applications, they focused on three main goals — Performance, Precision, and Brilliance.

The Epson Stylus Pro 7700 (24-inch) and Epson Stylus Pro 9700 (44-inch) incorporate Epson’s latest achievements in high-performance ink jet printing. By combining the extreme precision of their MicroPiezo® TFP™ print head with the extraordinary performance of Epson UltraChrome® with Vivid Magenta Ink, the newest generation of Epson Stylus Pro printers represent a level of printing technology unprecedented within the Engineering Scientific and Display Signage markets.

Advanced Epson MicroPiezo TFP print heads are capable of producing extremely precise text and line-art, along with brilliant photographic quality prints, at speeds almost twice as fast as our previous generation. And, with the latest ink-repelling coating and auto nozzle verification technologies, clogged nozzles are virtually eliminated.

Epson UltraChrome with Vivid Magenta represents the latest generation of pigment ink technology. Utilizing four colors — including Dual Black ink technology — Epson UltraChrome with Vivid Magenta Ink produces industry-leading color with true archival capability. Even more remarkable, when combined with the new Epson AccuPhoto™ HD screening technology, Epson has once again raised the level of photographic print quality, while setting a new benchmark standard for line-art precision reproduction and color accuracy.

January 2010 Response Time for Service Calls

admin@swg — Sun, 11 Jul 2010 23:35:41 +0000

Jim Smith, Service Manager, has announced our service response time for January 2010 as averaging 0.61 hours or 36.6 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

New Awards for Toshiba Product Line Announced 02/18/2010

admin@swg — Sun, 11 Jul 2010 23:35:18 +0000

Toshiba’s product line has won in several categories of awards given by Business Equipment Research and Testing Labs (BERTL), an independent laboratory whose purpose is to provide objective, independent product evaluation reports and comparative analyses on imaging devices and software solutions. The annual awards are named the “Readers’ Choice Awards” and are based on reader response to an extensive survey.

Toshiba was lauded as best “Total Solution Provider”, indicating that Toshiba provides the best overall combination of hardware, software and service products. Toshiba also fared well with its multifunctional line of imaging equipment in the 46 to 90 page per minute range. The awards given to Toshiba for these units included best Environmental Sustainability, top Output Quality and winning Workflow Integration.

Toshiba also gained top honors in the production category which is imaging systems for copy/print requirements which meet or exceed 90 pages per minute for black output and exceed 50 pages per minute for color output. In this category Toshiba’s gear was recognized for best Ease of Use and best Output Quality.

More can be learned about BERTL at www.bertl.com and about Toshiba’s business imaging lines at www.copiers.toshiba.com. We are proud to represent this top quality manufacturer in the Birmingham area.

Annual Service Department Customer Survey Results for 2009

admin@swg — Sun, 11 Jul 2010 23:33:29 +0000

Users of office technology products in high volume corporate printing environments demand great support and a fast response. Business Electronics delivers like no other service dealership in the market! You know how good our service is because only Business Electronics surveys every one of our customers’ key operators after every service visit and publishes the results.
Here are the responses for the quarter, we had a 23.% response rate:

January – December 2009

1. Recent service visit completed to their satisfaction? – 100.0% “Yes”

2. Technician arrived in a timely fashion? – 100.0% “Yes”

3. How well did the technician represent our company? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.90

4. How is our overall service department performance? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.90

December 2009 Response Time for All Service Calls

admin@swg — Sun, 11 Jul 2010 23:33:02 +0000

Jim Smith, Service Manager, has announced our service response time for December 2009 as averaging 57.3 minutes for all service calls. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems.