Business Electronics

November 2011 Response Times for All Service Calls

tchapman — Thu, 08 Dec 2011 20:38:37 +0000

Jim Smith, Service Manager, has announced our service response time forNovember 2011 as averaging just 54 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Corp has been serving the Birmingham, Alabama market’s need for office imaging and document production solutions since 1988. We offer equipment that provides high quality copy, print, scan and fax functionality, document and print management software plus technical support for installation of these systems. All our products combine with outstanding on-site maintenance programs for a complete business solution. Please call us for great products and service designed to make you a success at 205-942-6007.

Third Quarter Customer Satisfaction Survey Results

tchapman — Fri, 11 Nov 2011 20:45:02 +0000

Users of office technology products in high volume corporate printing environments demand great support and a fast response. Business Electronics delivers like no other service dealership in the market! But don’t take our word on it, see the results of our survey!

Here are the responses for the quarter, we had a 14.4% response rate:

July – September 2011

1. Recent service visit completed to their satisfaction? – 100.0% “Yes”

2. Technician arrived in a timely fashion? – 100.0% “Yes”

3. How well did the technician represent our company? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.90

4. How is our overall service department performance? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.90

October 2011 Response Time for All Service Calls

tchapman — Fri, 11 Nov 2011 20:40:56 +0000

Jim Smith, Service Manager, has announced our service response time for October 2011 as averaging just under 48 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

September 2011 Response Time for All Service Calls

tchapman — Fri, 11 Nov 2011 20:39:15 +0000

Jim Smith, Service Manager, has announced our service response time for September 2011 as averaging just under one hour for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

August 2011 Response Time for All Service Calls

tchapman — Fri, 11 Nov 2011 20:33:43 +0000

Jim Smith, Service Manager, has announced our service response time for August 2011 as averaging just under 58 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Business Electronics Named 2011 Retailer of the Year

tchapman — Fri, 26 Aug 2011 17:01:56 +0000

On September 22 the Alabama Retail Association presented Business Electronics Corp with the Retailer of the Year award at the Retail Day luncheon at The Club. The Alabama Retail Association, in conjunction with the University of Alabama at Birmingham School of Business, sponsors the Retailer of the Year program. Nominees must operate or manage a retail business in Alabama, which has been in business for at least five years. To be considered a retailer, the business must collect state and local sales taxes.

Terry Chapman accepted the award and remarked, “This great honor is a testament to the hard work and dedication of our entire team. Our employees come to work every day dedicated to delivering top quality products and services to our customers. We believe that their success is our top priority”.

Business Electronics was nominated by Tricia Ford and the Homewood Chamber of Commerce. The company is proud to be located in Homewood and has been in operation there for over a dozen years.

The Alabama Retail Association is the No. 1 organization for promoting and protecting the interests of retailers in Alabama. It was formed in 1943 for retailers by retailers who saw a need for representation when public policy was made. Today, ARA represents almost 4,000 members ranging from large national chain stores to small family-owned retail stores with some 6,000 locations statewide, where our members sell food, clothing, furniture and virtually everything else you need to get through your daily life. ARA’s membership accounts for more than 75 percent of the annual retail sales in Alabama.

July 2011 Response Time for All Service Calls

tchapman — Fri, 26 Aug 2011 15:54:53 +0000

Jim Smith, Service Manager, has announced our service response time for July 2011 as averaging just under 58 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Lanier Systems Win Honors

tchapman — Tue, 26 Jul 2011 21:37:59 +0000

Buyers Laboratory (BLI) today announced its Summer 2011 “Pick” awards honoring the best-performing A4 MFPs and Monochrome Printers tested in the past six months and Lanier systems took home honors.

Included in the “Pick” winners were the:

Lanier LD620C Outstanding 20ppm Color MFP
Lanier LD645C Outstanding 41-50ppm Color MFP
Lanier LD140C Outstanding Color Printer for Mid-Size Workgroups
Lanier LD130C Outstanding Color Printer for Mid-Size Workgroups
Lanier LD137CN Outstanding Color Printer for Large Workgroups

Buyer’s Lab, Inc. is the imaging industry’s leading independent authority and provider of competitive intelligence, testing and reviews on multifunction (MFP), copier, printer, scanner and software solutions and products.

Business Electronics is proud to offer top quality products from Lanier tested and reviewed by Buyer’s Lab. Check out Buyer’s Lab’s web site here.

June 2011 Response Time for All Service Calls

tchapman — Tue, 26 Jul 2011 21:13:25 +0000

Jim Smith, Service Manager, has announced our service response time for June 2011 as averaging just over 60 minutes for service calls in the core metro Birmingham area. Business Electronics state-of-the-art service delivery system manages inbound calls and requests for service in order to achieve results that exceed customer expectations. One key strategy making this result possible is the proactive completion of maintenance calls whenever possible. In many instances our techs are on the scene without any operator downtime on their digital copier systems. Most customers in our core metro market are eligible receive our 90 minute response time guarantee for emergency service visits.

Second Quarter 2011 Customer Satisfaction Survey

tchapman — Tue, 26 Jul 2011 21:11:16 +0000

Here are the responses for the quarter, we had a 14.4% response rate:

April – June 2011

1. Recent service visit completed to their satisfaction? – 100.0% “Yes”

2. Technician arrived in a timely fashion? – 100.0% “Yes”

3. How well did the technician represent our company? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.91

4. How is our overall service department performance? 1 to 5 scale
Most frequent response: 5 “Excellent” – Average score: 4.90